http://www.emmaparkerdiamonds.com/diamond-ring-settings/tension-set-engagement-rings.php

These rings are made by an amazing designer called Sareen Jewelry, you can see their entire collection at www.sareenjewelry.com. The quality and workmanship of this designer is far and above the most amazing quality I have ever seen! I will stack this collection up against any one of the big boy designers!!! I have sold many of the top names, and the highest price ritzy labeled brands! NOTHING COMPARES!!! Not even close! The attention to detail, workmanship, setting quality, design, and craftsmanship of these rings put them in a category entirely by themselves!

Every single one of these rings is nothing short of a piece of pure art! Come and check out the finest collection of rings that I have ever seen!

So I suggested that perhaps we could make the ring, and was there anything that they would change in the design since we can make pretty much anything. The bottom line is that within 24 hours, we had a perfect 3d model drawn up for the customer of the ring. The second revision is being worked on now adding the customer’s personal touches.

My point is this…if the other jeweler did not want to make a new ring WHY DIDN’T THEY JUST SAY SO!!!!! Lying to the customer is so base, so low, so ridiculous! There is no rule that says a jeweler must make something they don’t want to make, so if a customer is asking the jeweler to do something they don’t want to…they need to just SAY that they don’t want to do it!

What angers me about my colleagues is this. Jewelers know that many customers don’t have a real solid knowledge of jewelry, and they use this to their advantage!!! Instead of EDUCATING their customers so that the customers can make an informed decision, they prey upon the ill-informed customer. There is a saying in the diamond industry, that “Every diamond has a buyer.” The problem is that many of the buyers are simply unaware that they have purchased a sub-standard stone or lower quality ring, because the SALE MATTERS MORE TO THE JEWELER THAN THE CUSTOMER’S BEST INTEREST!!!!

We are striving to turn the tide here at Emma Parker & Co., however it is proving to be an uphill battle and many times we loose customers to the lies of the retail jeweler. Unfortunately there is not much we can do except continue to educate our customers and serve them to the best of our ability!

If you are frustrated with the run around that you are getting from the local jewelry shops…give us a call (877-446-4030) or shoot us an email (tim@emmaparker.net). You will experience customer service unlike anything you have ever experience, and we will take the time to educate you beyond anything you have found elsewhere. Our goal is to help you make an informed decision.

In February, Lt. Col. Kyle Voigt, a U.S. Air Force pilot, and his wife and fellow pilot, Col. Jean Voigt, visited a Bernie Robbins store in Marlton, N.J., in the hopes of replacing her engagement ring, which had been lost. Associate Gennifer Flaxman helped the couple select a 2.11-carat loose diamond to be set in a Simon G mounting.

The couple was disappointed to learn that the ring order would take a few weeks, since Kyle was deploying to Iraq before the ring would be finished and he would not be able to present it to his wife in person. However, Kyle and the staffers secretly began working together to come up with the next best thing.

“We are in the business of celebrating moments, but being able to create this one was truly a privilege,” Bernie Robbins owner Harvey Rovinsky said in a news release issued Wednesday, that outlined the story.

Shortly after Kyle deployed, Jean discovered she was being promoted to colonel on March 24.  After confirming the ring would be ready by that date, Kyle arranged for his wife’s parents to fly in and surprise her at Fort McGuire Air Force base in Fort Dix, N.J., under the guise that they were coming in solely for her promotion reception.

Immediately following the reception, Jean, along with her parents and the couple’s two sons, headed to Bernie Robbins to pick up her replacement engagement ring, which Kyle Voigt had informed her was ready.

What she didn’t know is that her husband and the sales associate Flaxman had been planning–via countless e-mails back and forth and a crash course for Flaxman in using video and voice call service Skype–a “virtual celebration” for her.

When Jean arrived at the store, she immediately fixated on her ring, not noticing at first that her husband’s image and voice were being broadcast into the store via Skype on a 29-inch borrowed Mac computer monitor.

Once he got her attention, Kyle surprised his wife with an informal renewal of their vows, a moment that brought tears to everyone’s eyes.

To show their appreciation for being included in the family’s celebration, Bernie Robbins presented Jean with a bouquet of white Casablanca lilies and red roses tied with a blue ribbon, gave the family a plaque of appreciation for their military service, presented their two young sons with their very own dog tags and taped the entire celebration as a gift for the family.

Courtesy of the National Jeweler Network